Support
Frequently asked questions
Setup, licensing, calibration and troubleshooting answers for Trilion and ZEISS systems. If you cannot find it here, open a ticket and an engineer will pick it up.
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Four places to start
Every article lives in the Trilion Knowledge Base, which stays current as software versions change.
Getting started
Set up a new system
First install, acceptance tests, preparing for training, and what to have ready before an engineer arrives.
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Licensing
Licenses and activation
Activating Trilion Automation Suite, license updates, and trial licenses for ZEISS CORRELATE.
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Automation
Trilion Automation Suite and t.Kit
Scripting, automated evaluation and certification workflows across the t.* module family.
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Troubleshooting
When something is not working
Camera IP configuration, lights and laser behaviour, codec issues, and naming or project resets.
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Most asked
The articles people open most
Try the ZEISS CORRELATE software
Activate a free or professional trial license, with the browser alternative if the installer route is blocked.
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Activate Trilion Automation Suite
Step by step activation for the Automation Suite and t.Kit.
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Set a camera IP manually
When a sensor is not discovered on the network, configure the address by hand.
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Prepare for training
What to bring, what to install, and what to have ready before a training session.
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Calibration
When to calibrate, which artefact to use, and how the result is verified.
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Acceptance test
What an acceptance test covers and what you receive at the end of it.
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Before you buy
Questions about choosing a system
These pages answer the pre-purchase questions: whether optical strain replaces your existing sensors, what surface preparation a test needs, how accuracy is verified for an audit, and whether you can rent before committing.
Start with ZEISS ARAMIS Optical Strain, or read how the method compares with strain gauges and extensometers.
Still stuck?
Open a ticket and a Trilion engineer will pick it up, or talk to the support team directly.